First Steps for Parents
First steps for Parents
What to do when something has happened
When you first find out your child has been harmed, it can feel overwhelming.
You don’t need to solve everything immediately.
Start here.
Stay calm (even if you don’t feel it)
Your child will take cues from you.
You can feel upset - but try to create a sense of safety first.
2. Listen without interruption
Let your child speak in their own words.
Avoid:
jumping to conclusions
assigning blame
immediately planning a response
3. Reassure them
Simple reassurance matters:
“I’m here.”
“You’ve done the right thing telling me.”
“We’ll figure this out together.”
4. Make a note of what you know
Keep a simple record:
what happened
when
who was involved (no assumptions)
This helps if you need to take things further.
5. Don’t rush your next move
Keep a simple record:
what happened
when
who was involved (no assumptions)
This helps if you need to take things further.
How we help
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When everything feels unclear, Mine2 gives you a starting point - calm, structured, and supportive.
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We translate complex systems - schools, safeguarding, police, support services - into plain, understandable steps.
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Anonymised, carefully reviewed stories help you understand:
you are not alone
your reaction is valid
there is a way forward
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We connect you to verified organisations offering:
emotional and therapeutic support
safeguarding guidance
advocacy and advice
specialist services
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Parents and caregivers of children affected by harm
Families trying to understand what to do next
Adults seeking clarity, reassurance, and support
Mine2 exists to support you, so you can support your child.
● Contact
Share Your Story
Why we share stories
To reduce isolation
To help parents feel understood
To show that support is possible
Safeguarding first
All stories:
are anonymous
are carefully reviewed
contain no identifying details
If you choose to share
You can submit your experience safely.
→ Share Your Story